We've Got You
Covered.

Most common setup issues are resolved within minutes. If your question isn't answered below, our support channels are open 24/7.

Support Channels

Email Support

For critical bug reports or sensitive server inquiries. Best for issues that require attaching logs or screenshots.

Compose Ticket

Community Discord

The fastest way to get help. Join our server to chat with developers and other high-ranking officers.

Join Server

Quick Troubleshooting

SLASH COMMANDS

If commands aren't appearing, wait up to 1 hour for Discord to sync. Ensure the bot has permission.

BOT PERMISSIONS

The bot requires Manage Roles and Ban Members. Ensure its role is ABOVE the users it manages.

EXP TRACKING

Confirm division name matches tracker exactly. Manual sync occurs every 10 minutes.

Full FAQ

How do I add OPSBOT to my division server?+

OPSBOT is in controlled rollout. Contact us via Discord or Email to request an invite link. Once added, run /setup.

Does my division need to be official in SEA?+

No. Both official and unofficial divisions can use OPSBOT. However, the Division EXP module requires an official tracker entry.

Why isn't the Blacklist auto-ban working?+

Verify the module is active via /settings module toggle. Ensure bot has Ban Members permissions and appropriate hierarchy.

Can I disable modules I don't use?+

Yes. OPSBOT is completely modular. You can toggle Events, Moderation, Blacklist Sync, Weekly Analytics, and Officer Quotas individually.

Who can access the bot's settings?+

By default, only server Administrators. You can delegate access by running /settings roles set to map roles to bot tiers.

How long does support take to respond?+

Discord tickets are usually under 4 hours. Email inquiries are typically processed within 24 hours.